mail forwarder shipito.com
Posted: Sat 01 Jun, 2013 11:52 amNot a gripe but just my experience with the company shipito, something to be aware of
I ordered some gear from the states that is embargoed from being shipped outside of the states. so i used shipito.com and sent my gear to their warehouse in the states
the package turned up at their warehouse and i then organised for it to be forwarded to me in NZ. chose the method of shipping, in this case fedex. paid for it... and waited. . a couple of hours later i was sent an email by shipito saying my package had ben shipped with fedex and gave me the tracking no.. all good....
so i checked with fedex a few hours later, i find they are prety quick at updating the tracking details when the location or status of a package changes... but all the fedex website kept saying about my package was that they had been notified only of the package and nothing about it being collected.
twenty hours later on a business week and still nothing had changed,
i contacted shipito and got a couple of different responses. one said it had been shipped. but i was more inclined to believe fedex from experience which said they had only been notified and hadnt picked it up..... then i got another answer from shipito from another staff member that pointed out they will only pick up once a day and i had just missed the pickup so despite shipito saying my package had been shipped it wasnt going to be picked up for a full day....
so when shipito say a package has just been shipped I think what they really mean is they have notified the shipping company there is a package to collect and it has then gone to sit and wait at their loading dock to be collected by the shipping company whenever that happens to be based on their shedule for collecting from the forwarding company....
I ordered some gear from the states that is embargoed from being shipped outside of the states. so i used shipito.com and sent my gear to their warehouse in the states
the package turned up at their warehouse and i then organised for it to be forwarded to me in NZ. chose the method of shipping, in this case fedex. paid for it... and waited. . a couple of hours later i was sent an email by shipito saying my package had ben shipped with fedex and gave me the tracking no.. all good....
so i checked with fedex a few hours later, i find they are prety quick at updating the tracking details when the location or status of a package changes... but all the fedex website kept saying about my package was that they had been notified only of the package and nothing about it being collected.
twenty hours later on a business week and still nothing had changed,
i contacted shipito and got a couple of different responses. one said it had been shipped. but i was more inclined to believe fedex from experience which said they had only been notified and hadnt picked it up..... then i got another answer from shipito from another staff member that pointed out they will only pick up once a day and i had just missed the pickup so despite shipito saying my package had been shipped it wasnt going to be picked up for a full day....
so when shipito say a package has just been shipped I think what they really mean is they have notified the shipping company there is a package to collect and it has then gone to sit and wait at their loading dock to be collected by the shipping company whenever that happens to be based on their shedule for collecting from the forwarding company....
