by Ent » Sat 07 Apr, 2012 12:02 pm
Hi
Second Strider's recommendation. All have been great but never had much an issue with gear from any of them. O-EMC shipped a left rather than right hand zip sleeping bag and immediately offered to pay freight back and for the replacement but it was no big issue for me so thanked them and told them not to bother.
Received a faulty you beaut lighter from Campsaver that failed. Sent an email asking what the process and was immediately given a full credit.
Moontrail fell foul of Cascade Design do not ship ban which made shipping the other items too dear. Got a very good offer on freight from them to compensate.
Elite Mountain Supplies were great as well. They use a courier service but very dear. Sent a request and they shipped the tent by Royal Mail. Even wrapped the tent in its groundsheet to protect it.
In Australia Main Peak and Hiking.com.au excellent as well. Paddy Pallin by mail order a disappointment while local shop good so why bother ordering online.
Generally found online shops knowledge excellent. Great getting an email saying "x brand is a small fitting suggest you up size" when I ordered a few clothing items. Also get honest answers saying "Y might not be what you want".
Cheers
"lt only took six years. From now on, l´ll write two letters a week instead of one."
(Shawshank Redemption)