Bushwalk Australia

On a recent trip, one of my Helinox LB135 trekking poles failed at the beginning of the hike. This wouldn't be that big a deal except I was relying on the poles as my tent poles as well as walking poles. All was not lost as the pole still extended enough to work with a rock as its base. Even in some of the windy conditions the pole held well.

After returning from my trip I contacted Norm from Helinox in Brisbane and gave him the low down on the failure. I wanted to make sure I got to him as I noticed I had purchased the poles exactly one year ago so was concerned about warranty expiring. Norm was very apologetic about the pole failure and immediately mailed me brand new poles as a replacement (even before I had mailed the offending pole to him). They arrived the next day and are a new model, the LB 130 which look great.

So props to Helinox and Norm for his fantastic customer service and responsiveness. I'll certainly keep buying from him.

Agree!! I tried the LB130s - liked - but wanted something lighter so switched them over for the TL120s. Norm set me out the TL120s in 24 hours even before I had returned the LB130s. Great poles! Well, I haven't tried any other brands but I just like that they a simple, strong & light and fit snow baskets if needed. What else so you need? Helinox umbrellas are great to...LIGHT & TOUGH...although they seem to be very similar (if not identical) to Golite umbrellas (in USA) which a quarter of the price (when on special) that Norm is charging.