Thumbs Up to GoLite
Posted: Tue 18 Sep, 2012 9:51 amMy son and I both bought GoLite Pinnacle packs about 12 months ago online through a US based dealer. We've been working on lightening our loads for occasional overnight trips, and these packs are really light. Since then, during a trip, son managed to jam one of the waist buckles in his car door. The unfortunate result was a broken buckle. I emailed GoLite customer service a few weeks ago asking for advice and they immediately offered to post a replacement free of charge, which arrived yesterday. In fact they sent the matching pair of buckles. Fantastic service and goodwill from GoLite and much appreciated.