Bushwalk Australia

I'm trying to use my recently purchased jetboil for the first time and it doesn't appear to connect to the cannister properly and release gas. Luckily I brought my old gas stove as a backup which works fine with the same jetboil brand cans. Any ideas what could be wrong?

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I would guess its a problem with the threads on your stove, or the valve pin. take a good look at the inside of the mating area and see if anything seems different than your old stove. Other than that, snap a photo and send to the jetboil guys.

First, is there a bit of a hiss when you screw the canister onto the stove or when removing. If so then gas is reaching the stove. If not try a little more force attaching the canister. If still no gas then there is a problem. Either the pin in the stove is too short to open the valve or the canister valve assembly is not correctly aligned. If your other stove works properly with the canister the problem is likely to be the stove.
If gas is getting to the stove then either the jet is blocked - remove and clean jet. Or there is gunk in the valve - dismantle and clean. See the recent thread on the BRS-3000. Or does the jetboil have a pressure regulator? I think one of the new jetboils does. If so return to retailer.

I would be taking it back to the retailer you purchased it from for a warranty assessment. Out of the box this shouldn't be happening

What Casey79 said. Jetboil are distributed in Australia by Sea to Summit. They are a brilliant company for retailers to deal with and are very proactive where product defects are concerned. Take it back to your retailer and they should sort it promptly.