Peaksnik wrote:I'm also in the market for a lightweight bomber tent. I'm considering a Hilleberg tent http://www.hilleberg.com/Home.htm called the Kaitum. It has two huge vestibules, very roomy, and is lighter than the Macpac Olympus. it can be purchased from the US for about US $700 including postage. Current exa=change rates makes this a a far cheaper option too than the Olympus. You can see it being set up on this Youtube vide http://www.youtube.com/watch?v=HpojVCi6D_c
I am not a lover of tunnel tents though due to the hassle of getting in/out and lack of headroom.
norts wrote:John in regard to sleeping mats have you looked at the Exped downmat 7. It is bliss. Best nights sleep I have had when bushwalking. I use the short, but I have ducks disease.
Roger
corvus wrote:Tasadam dont remember if I have contacted you re the Snow Cave but you are most welcome to take mine for a test run with a big dollar saving.
corvus
Son of a Beach wrote:Nice... I'd very much like to see those in person.
Son of a Beach wrote:Nice... I'd very much like to see those in person.
corvus wrote:Adam keep us posted
From: Kris
Subject: Stephensons
Date: Sun, 17 Aug 2003
i read with interest and amusement your on going correspondence with Jack Stephenson. I too, have had to try to deal with him and in some ways I was amused, but mostly bewildered at his approach to customer service. I am surprised that the company allows him to use email. He is very insulting and unwilling to even consider that his (some of, certainly not all)product may have a manufacturer's defect. I personally think he is clinically ill. I have a 3R tent that has had numerous problems and he has called me an idiot, a moron etc. and claims that I don't know how to operate a zipper. That is a skill that I think I understood 50 years ago. My tent has been back for repairs 4 times. I have numerous other tents that have withstood much worse weather and shown no signs of fatigue. Thet claim theirs can"easily withstand winds in excess of 95MPH". Not my 3R. 35-40 MPH is pretty touchy. Enough though. If you can post this somewhere, go ahead.
Interesting. I read the exchanges (until I glazed over). It reinforces what others have said about Jack -- that he is an opinionated, egotistical sumbitch. I bought one of his tents nonetheless, but haven't had much time with it yet to develop opinions about his products. I got it on the recommendation of one other guy who has two of his tents (a 3R and a 5R) and swears by them. Sorry to hear about your trials and tribulations with that bag. It's one thing to spend $100 on a bag and have it turn out to be a poorly constructed rag, and quite another to spend over $700 to discover that the guy who built it won't stand behind it.
Customer Service:
Jack *is* indeed a little quirky. I got on his good side and we had a coupla nice long chats about tent & sleeping bag technology. Yes, the catalog does contain some pics of nudist/naturalists in/near tents. I don't think people should be offended by that, or even make an issue out of it. Unlike a large percentage of ads we are bombarded with everyday everywhere, Stephenson's catalog is not a "sex sells" kind of thing. My take is, Jack doesn't give a damn about people who don't truly enjoy nature and the outdoors and he isn't in it for the money.
Customer Service:
Have used repair service seveal times, mostly they taught me how to fix the problem myself. Always a pleasure to talk to people who know and enjoy what they are doing and have never sold out.
Customer Service:
The people at the Customer Service are partially like the Soup Nazi on Seinfeld. I actually get a chuckle from speaking to them but they are to the point and don't waste any time. I like it that way. There is no waffling between issues during the conversation. You are told what the rules are - make your choice.
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