neilmny wrote:Well I'm really disappointed by the lack of customer service.
On the 2nd of Feb I sent a message to "sales" and "enquiries" at strivefood.com.au and there has been no response what so ever.
I recieved a bolognaise, a minestrone and a butterscotch apples about a week earlier. I stored them in the box they came in awaiting an
opportunity to try them out "in the field".
When examining them on the 2nd I found that the vacuum seal had broken on the bolognaise. At the time I thought the meat bits might have punctured the bag
and mentioned this in my email but it seems that the seal had just let go and the vacuum was lost.
Basically a throw away I have kept it should they want it back to look at but as I said they have not even acknowledged my emails.
I wasn't cheesed off but I am becoming fairly cheesed off. I would prefer that they just said tuff luck rather than just ignored the complaint.
Very poor customer service for what promised from all accounts to be a good product.
Son of a Beach wrote:SMTP (email protocol) is not a guaranteed protocol. You cannot even know if they received any of your emails. The only way to find out is to phone them.
There are many reasons why email messages may not be delivered and you may not receive any delivery failure notifications (bounce messages) for them.
neilmny wrote:When examining them on the 2nd I found that the vacuum seal had broken on the bolognaise. At the time I thought the meat bits might have punctured the bag
and mentioned this in my email but it seems that the seal had just let go and the vacuum was lost.
Rob A wrote:Ryan, Ive never even seen a packet of strive. Is it factory packaged or a cottage industry kind of arrangement?
Rob A wrote:Whataloadofbull. Was what I came across at the butchers today.
....
Couldnt face bringing Bulls Semen salad dressing home either.
Phillipsart wrote:What surprised me the most, when I tried strive foods last year, in particular the Bolognese pasta, was that it was not dehydrated, it was just normal pasta you purchase up town, only the sauce was dehydrated, you had to cook the pasta as you do at home. I would have thought the pasta would have been cooked and dehydrated with the sauce. In saying this, it was very yummy. But there are some disadvantages, particularly for me, It takes longer and more fuel to cook and the weight of the pasta meals where heavier than my own dehydrated pasta, each meal at least 70 grams heavier than my dehydrated pasta and my meals where a more generous servings. Will I use them again? maybe. I also purchased 3 meals of that Laksa, It was yuck. I ended up giving them away. Other's thought it was nice. But I hated it.
ryantmalone wrote:Phillipsart wrote:What surprised me the most, when I tried strive foods last year, in particular the Bolognese pasta, was that it was not dehydrated, it was just normal pasta you purchase up town, only the sauce was dehydrated, you had to cook the pasta as you do at home. I would have thought the pasta would have been cooked and dehydrated with the sauce. In saying this, it was very yummy. But there are some disadvantages, particularly for me, It takes longer and more fuel to cook and the weight of the pasta meals where heavier than my own dehydrated pasta, each meal at least 70 grams heavier than my dehydrated pasta and my meals where a more generous servings. Will I use them again? maybe. I also purchased 3 meals of that Laksa, It was yuck. I ended up giving them away. Other's thought it was nice. But I hated it.
Yeah, that's the biggest gripe that I have, especially using a Whisperlite, and messing with the stove to get it to simmer.
Strider wrote:ryantmalone wrote:Phillipsart wrote:What surprised me the most, when I tried strive foods last year, in particular the Bolognese pasta, was that it was not dehydrated, it was just normal pasta you purchase up town, only the sauce was dehydrated, you had to cook the pasta as you do at home. I would have thought the pasta would have been cooked and dehydrated with the sauce. In saying this, it was very yummy. But there are some disadvantages, particularly for me, It takes longer and more fuel to cook and the weight of the pasta meals where heavier than my own dehydrated pasta, each meal at least 70 grams heavier than my dehydrated pasta and my meals where a more generous servings. Will I use them again? maybe. I also purchased 3 meals of that Laksa, It was yuck. I ended up giving them away. Other's thought it was nice. But I hated it.
Yeah, that's the biggest gripe that I have, especially using a Whisperlite, and messing with the stove to get it to simmer.
Strive meals don't need to simmer. They only need to be brought to the boil, then left for few minutes to absorb the water before heating up again. It even says so on the packet.
Phillipsart wrote:My pasta was not cooked. It was hard pasta like you purchase At your super market.
Pasta is so easy to cook and dehydrate, Why not dehydrate the whole meal and not just parts of it? I don't believe in there method. For me taking pasta to the boil and waiting 5 minutes is not cooked enough.
Son of a Beach wrote:
I can't even cook pasta in 5 minutes of continuous boiling. It takes about 8 minutes of boiling, I think.
I haven't tried their bolognese but with their other meals, I boiled it for a minute or two, then let it sit for about 10 minutes with the lid on. Worked very well for all the ones I tried.
corvus wrote:Son of a Beach wrote:
I can't even cook pasta in 5 minutes of continuous boiling. It takes about 8 minutes of boiling, I think.
I haven't tried their bolognese but with their other meals, I boiled it for a minute or two, then let it sit for about 10 minutes with the lid on. Worked very well for all the ones I tried.
SoaB,
I have to agree with Rob A, San Remo Angel Hair Pasta (which I have mentioned b4 on the forum) is excellent and cooks in 2 to 3 mins max,I break it in half to fit the pots I use .
corvus
neilmny wrote:It's pretty simple really. They don't reply to 2 emails, I shouldn't have to chase them on the phone,
they have a photo of the failed packaging, they should stand by their product.
I don't buy their product again and will deliver my reasons to anyone who asks what I think of them.
What is it again.....voting with my feet!
12Black10 wrote:neilmny wrote:It's pretty simple really. They don't reply to 2 emails, I shouldn't have to chase them on the phone,
they have a photo of the failed packaging, they should stand by their product.
I don't buy their product again and will deliver my reasons to anyone who asks what I think of them.
What is it again.....voting with my feet!
The loss of vac seal will not compromise the food. A punctured bag is obviously different and can happen in transit.
They'd replace it, send a txt.
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