I must give a thumbs up to Steripen for their customer service. I was just going through deleting old emails, and found my exchanges with them when I was hiking in Romania.
I was having issues with my Steripen turning off after one litre and not turning back on again. The Steripen CSR went through a few scenarios which I had already done, finally concluding that it could be my batteries (eneloop and energizer NiMHs). After a few email exchanges, the Steripen CSR said she would even advance me out a new steripen before sending mine in to them for diagnostic testing so I wouldn't be left in a lurch. I didn't have an address to send it to as I was travelling on to Norway, but it was a nice offer.
Also as I was travelling, I didn't have my battery testing kit with me, and thought that I had my batteries all sorted before leaving, but on return to Aust, I ran my NiMH AAs through a decent analyser and charger, and found the issue was actually with my batteries and the AA USB charger I took with me on that trip.
I've since run some disposable Lithium AAs in it, and my unit bought around 2013 is still functioning great.