We are total newbies at a lot to do with hiking so firstly sorry if this is a stupid question but we would like some advice about our backpacks.
We just bought ourselves some backpacks so we can do our first overnight trip

Anyway, they both have alloy bars in them and a quick search on google suggests we should shape those bars to the contour of our backs, however the Anaconda guy said they are fine as they are. So do we shape them to suit our backs or leave them?
My second hand pack had the alloy bars bent in a weird shape that doesnt suit my size at all, but the point being someone had bent them.
My wifes new packs alloy bars are straight or curved opposite her back shape so this leaves a huge air gap between the pack and her back and she feels as though there is a pressure point at the base of her back. So to me that suggests they should be bent to suit her back?
Thanks for any help.