by LuxLuthor05 » Fri 19 Aug, 2016 5:03 pm
I opened an account just now, to provide my two bobs worth on this thread (plus, I've found myself regularly reading this forum for various topics, so I might as well join the community!). To be honest, I've so far only read the first two pages of comments. YES, I am aware of the age of this thread.
The OPs post is of a very real concern in the modern world, and it is entirely possible that the OP has heard all sorts of wild and wonderful stories about the "good ol' days" of when Macpac "used to" make great stuff. It is entirely possible that the same story tellers, have noticed the new more modern Macpac products, and has unrealistically compared things from the "good ol' days" to more modern materials that are lighter-weight and therefore don't feel as if they can stand up to the same kind of punishment. Making assumptions of changes in quality, based on such a comparison, would be misguided at the very least. I am replying to this post in 2016. We have more materials, manufacturing methods, and scientific research to base all new designs upon, than we have ever had before. This means that OBVIOUSLY any GOOD company that wants to advance forward into the modern era, will be entertaining the ideas of these new and improved materials, and possibly even using them. This in itself, only shows GOOD business practice. It is NOT something to be frowned upon. The fact that Macpac still sell a good variety of canvas packs, whilst other companies drop canvas in favour of lighter products, meanwhile ignoring those of us who value durability more than we value the whole "ultra-light" concept, is admirable, and I appreciate having the extra options for my upcoming new trekking pack purchase.
As far as design flaws and genuine quality concerns go, it is simply unreasonable to expect any ONE brand to be the best at EVERYTHING. Different companies/brands excel in different areas. Many brands strive to excel in ALL areas, however with a product range as vast as Macpacs, a lot of that 'excelling' may simply come down to trial and error. Product testing can only go so far.... at the end of the day, it is down to the consumer as to whether or not the product holds up in the real world - Macpac back that up, with excellent warranty support and contractibility, meaning when a product fails, they are there to help. MANY brands are constantly making small modifications to their products, especially when they notice these products being returned with all the same problem/s. An example of one of these problems that Macpac may very will change, is when I was recently updating my gaiters. I was looking at the Macpac Cascade Gaiters. The fastening clip at the top of these gaiters seemed to me to be flimsy and perhaps unreliable. I pointed this out to the staff member who was assisting me, and she said she could see what I meant, and she promised to send that feedback off to be considered. I ended up purchasing Sea to Summit gaiters. Around the same time, my partner was in the market for a new puffer jacket (I already had a RAB puffer jacket). We checked out the Macpac Sundowner jacket, and found it was every bit as good as my RAB (possibly even better), and we bought it on the spot. Excellent value jacket, that served her excellently during our recent alpine adventures.
I am only a recent Macpac convert, as it is only recently that I have moved near one of their stores, but I now check Macpac EVERY time I need new outdoor gear. Their products are constantly on sale at extremely competitive prices, and the price we normally pay is definitely worth it for the high quality we are receiving. They were also happy to do a random swap of the puffer jacket when my partner decided she didn't like the colour she got. I will always put my money behind a good thing, because too many good things are disappearing, especially consumer products.
I can definitely see where I think the OP was coming from, as many brands have reduced their product standards to resemble little more than baseline useability.... I felt the OP seemed to be asking a question, to confirm whether the horror stories he had heard were true. In answer to that question: No. The horror stories are not true. They come from people who are comparing apples and oranges (older heavier manufacturing methods, verses newer more modern methods of manufacturing things that are lighter.
I am impressed to find a Macpac rep/owner being so present on the forum, and so hardcore about backing his/her product. It is good.
I can only hope that Macpac continue to provide quality products at reasonable prices (few things anger me more, than having total equipment failure HALFWAY through a trip, due to some *&%$@!? deciding he/she wants a little more money in their pocket, and no longer gives a S%*# about the customers experience or safety). Safety is a very real concern.... as many people are buying Macpac packs to take into extremely remote areas. Many people are buying Macpac alpine clothing to take into extremely cold environments. Many people are buying Macpac drink bottles because the human body NEEDS water to survive.
Finally, in reference to the comparison between Kathmandu and Macpac... I don't think it is reasonable to place the brands into the same sentence. I went into Kathmandu recently to have a look at their beat-around-town raincoats (assuming they would be budget friendly). They wanted $750AU for a RAINCOAT!!! :O And that wasn't even the concerning part... the raincoat felt flimsy, and when I went to test the zip, the zip literally broke off in my hand. I approached a staff member to ask whether the price-tag was a mistake, considering the raincoat wasn't even capable of hanging brand new on a rack without breaking.... the staff member told me that was the correct price, and "those zips keep doing that... but should be fine if you're really careful". I thought this was disgusting, and couldn't fathom how a business owner could possibly be comfortable peddling such a joke of a product so shamelessly. If my personal experience is anything to go by, then Macpac simply cannot in any way be compared to Kathmandu.
I will continue to shop happily at Macpac. I am hell-bent on only ever buying things that are of top quality, as I HATE buying twice, and I HATE equipment letting me down mid-use.
I hope my two cents worth is of value to someone, I simply do not wish for a good company with integrity, to be bad mouthed. NOR do I wish for a person looking for guidance, to be insulted for it. Forums are designed for people to share information, advice, and experiences.
Just previewed my comment....... holy **** it's long..... SORRY!!