Lostsoul wrote:UPDATE…..Called today and both afternoon sailings from Narcissus are booked out.
After I’d put my name down as interested if anyone else wanted to share same ferry.No phone call,no email.What a s**t show!
myrtlegirl wrote:Lostsoul wrote:UPDATE…..Called today and both afternoon sailings from Narcissus are booked out.
After I’d put my name down as interested if anyone else wanted to share same ferry.No phone call,no email.What a s**t show!
Surely with all the technology these days they could have a simple book and pay online system,like there is with most transport/accommodation services.Maybe PWS needs to take over the ferry service?
It just shouldn’t be this hard
I don't think this lack of communication & service is unusual. Contact PWS Tas to give some feedback, here's hoping the number of complaints gets too high to ignore.
I had a similar experience about 4 years ago over Easter. I told them I was willing to pay the cost of the entire boat (though they didn't ask for payment up front), and I did calls every 2 days to check where bookings were at, ended up with a full boat (as would be expected at Easter) so just paid the ordinary fare.
It shouldn't be this hard.
myrtlegirl wrote:I don't think this lack of communication & service is unusual.
CBee wrote:I visited the area as a day tourist and hiker multiple times in the last few decades. The management of the ferry service to Narcissus is on par with the service provided at the "resort", catering, accommodation, reception, booking system and camping ground, no one excluded. Money making objectives, cheap and amateur operations. Shame, because obviously they couldn't care less about hikers, as they don't bring a substantial amount of gold coins, but it is one of Tasmanian tourist attraction and they don't do a good publicity to Tasmania. The right spot into to the right hands and the scenario could change in a matter of days. The only people doing a fantastic job in that place, as far as I'm concerned, are the rangers.
tastrax wrote:I strongly suggest that anyone who has a poor experience write to the folks that manage the leases and licences in Parks - PropertyServices@parks.tas.gov.au
Mechanic-AL wrote:So a couple of years on from this original post and it seems not much has changed with the level of service provided by the ferry operator.
2 attempts to book on-line and no response after 8 days.
3 phone calls to a recorded message and no response despite leaving details every time.
I can only assume that the Ida Clair has sunk taking all staff to an icy grave at the bottom of the lake.........
Lostsoul wrote:tastrax wrote:I strongly suggest that anyone who has a poor experience write to the folks that manage the leases and licences in Parks - PropertyServices@parks.tas.gov.au
Thanks for the link,will definitely make use of that
Lostsoul wrote:tastrax wrote:I strongly suggest that anyone who has a poor experience write to the folks that manage the leases and licences in Parks - PropertyServices@parks.tas.gov.au
Thanks for the link,will definitely make use of that
Lostsoul wrote:I just paddle up and back now to avoid the whole sh*#show that it is.
tastrax wrote:I strongly suggest that anyone who has a poor experience write to the folks that manage the leases and licences in Parks - PropertyServices@parks.tas.gov.au
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