Garmont Boots BAD

[the_camera_poser]

Yeah- no more Garmont for us. No response from the company yet either.

[Ent]

Content deleted by poster

[the_camera_poser]

nothing yet

[north-north-west]

Resend it.
With a politely sarcastic intro, saying that the previous copy must have gotten lost in their system somewhere.

[NickD]

To be fair, I know a lot of people who have owned Garmont's for many years and have been happy with them. It's like SOB was saying about his brothers Zamberllans, even the very best brands have been known to have occasional problems. If you are unlucky enough for this to occur, I'd suggest instead of telling the world that said brand is an evil money making, children poisioning bushwalker trapping empire, first, contact the suppliers local agent/retailer and see what they can do to resolve the problem. Most brands are horrified to hear such a problem and are certainly not expecting it, therefore will be more than happy to comply to a refund or credit.

On a side note, the lead guide at the company I work for told me of his constant problem with boots falling apart. He said he'd been in to see a boot maker who explained that almost all bushwalking boot soles are at risk of delamination in Tasmania, due to our peat/acidic soils. Interesting point, I don't have any further evidence to suggest such things but it might make sense.

[the_camera_poser]

I contacted the company 5 days ago and have had no response. If you bought a car, and it fell apart in the first year, would you feel ok publically airing your beef? I would. You make a product, you put your name on it, you market it and take people's money for it, then you should expect people to gripe when the product fails. I face the exact same situation in my job, so do a lot of people. If I screw up, I wear it, period. Such is modern life.

..and I don't wait 5 days to respond to a polite complaint, either. I didn't even ask for anything.

Nope- they can wear it- that $300 they made off of selling me a useless boot was a heck of a lot more painful to me than it was to them. At the time I was out of work, and it was a real stretch for us- a big purchase at the time. You put your name on it, you sell it, you must accept the blame when it falls apart. Period.

Let me put it like this- those boots were more than 1/2 of our FORTNIGHTLY disposable income (including grocery money) when we bought them, so you really think I don't have a right to air my grievances?

[the_camera_poser]

If you are unlucky enough for this to occur, I'd suggest instead of telling the world that said brand is an evil money making, children poisioning bushwalker trapping empire, first, contact the suppliers local agent/retailer and see what they can do to resolve the problem

Get a grip.

[Nuts]

I'm pretty sure Vibram soles can be replaced, looks like they pushed the budget to the limit when they used that model sole though. If that is just from light wear then they really arent good enough in that price bracket. Despite what has been said I imagine that it must be tempting (when an inferior option costs less) to do the sums as far as what they can get away with and the expected use by the target market. Good luck with them. (give me a call about that other matter if your keen)

[corvus]

Wow t_c_p ,
Big serve !!perhaps in hind site you may agree that you were just a wee bit severe on a younger person.

All that being said I agree with you, a no comment from a manufacturer /importer within five days is a definite "tall man" finger to you from them so let us make certain that we all keep up pressure on them whenever we we need to (what did the Retailer have to say) or have I missed that part.
c

[Nuts]

Did seem a bit harsh...

I'd probably suggest to Nick that these days the onus is on them to prove that they are not... I have no idea if that is possible?

[the_camera_poser]

I don't think I was harsh on him at all. And what does his age have to do with it? How would I know how old he is, and why would I care anyhow? Has basic respect become age-dependant? Rude is rude. I did absolutely nothing to deserve that levle of personal attack, and I refuse to be cast as the bad guy for defending myself. If he doesn't like my level of response, maybe he should have kept his trap shut, or tried to be a bit more respectful. I wouldn't let my friends talk to me like that- let alone someone I've never even spoken to before. Anyhow, I'll leave the thread go and let Nik or Adam dump my comments if they want.

Maybe you guys ought to have words with whoever the guy was who made the post, not me.

[corvus]

t_c_p .
Just so unlike you and it is obvious that this poster has p1ssed you off, is younger as most Trek Guides are just that.

Upon second" slow "reading

If you are unlucky enough for this to occur, I'd suggest instead of telling the world that said brand is an evil money making, children poisioning bushwalker trapping empire, first, contact the suppliers local agent/retailer and see what they can do to resolve the problem. Most brands are horrified to hear such a problem and are certainly not expecting it, therefore will be more than happy to comply to a refund or credit.

On a side note, the lead guide at the company I work for told me of his constant problem with boots falling apart. He said he'd been in to see a boot maker who explained that almost all bushwalking boot soles are at risk of delamination in Tasmania, due to our peat/acidic soils. Interesting point, I don't have any further evidence to suggest such things but it might make sense.

I suspect from this post that NickD is employed in the retail outdoor industry and I agree if the goods are poo.../Faulty and you get no feedback from complaints about them lets tell the WORLD but please don't take comments to heart (mine or others) , life is really too short for a nice guy to worry about.
corvus

[Son of a Beach]

I'm not sure that offence was intended, but in any case... Please, everyone keep it polite and friendly.

[blacksheep]

I contacted the company 5 days ago and have had no response. .....

Don't get too excited about this-Garmont is an Italian company.

It is summer holidau in Italy. expect no response from any Italian till 17th.
(it's only annoying if you aren't italian, if you are then you'd love the fact that its tools down time for all for a few weeks...)

I am part way through a fairly major deal with an Italian company...but I know that I have to wait a little while -but it will be dealt to...eventually

[the_camera_poser]

Thanks Cam- I'm not expecting anything from them anyhow.

[Ent]

Content removed by poster

[stepbystep]

PS Nuts (technical problem resolved back to normal length of postings )

Hmmmm Brett, you either type very quickly, or you've just got a lot to say(or nothing to do)

In regards to said BAD boots, I have had a set of Made in China Garmont's I bought for $250-ish 2.5 years ago.
I bought them while still inexperienced in Tassie and couldn't justify spending $400+ on the MEGA-brands.
They have bashed much scrub, had many a mud bath and skipped along scree slope's happily, and other than some superficial damage are travelling well.
Still comfy, waterproof and they have taken me on some priceless adventures.
Thought they're must be at least one good report on them, but maybe this is the exception to prove the rule.

Anyhow all the best t_c_p hope you get a refund, I'd be jumping up and down too

[Ent]

Content deleted by poster

[stepbystep]

My policy goes like this....

...let me talk to your manager.
If this fails, ask the name of 'the consultant' and then politely inform them if they don't let you talk with the manager, they will be talking with you everyday until the issue is resolved, with ever decreasing levels of politeness as the calls mount up.
This tactic always works(generally employees at this level of the food chain aren't paid enough to put up with harrassment)...repeat the process through the levels of beaurocracy until you are dealing with someone who is at such a level in the company as the replacement cost of say...a pair of boots, is equivalent to the cost of the wine they are swilling at their extended lunchbreak.
This individual doesn't care about the loss to the company as they have no-one to answer to, and they understand how little the loss is

Ultimately the idea is stay cool otherwise not only do you have the dodgy boots you're giving everyone else the !@%*&%^# who doesn't deserve it

P.S. This took 20mins to compose - must get a life(or learn to type quicker)

[Ent]

Content deleted by poster

[stepbystep]

Oh, I'm too much of a woose to complain in person
I'm only 5'10"

[norts]

I'll vote for Garmont, my boots are very comfortable and have worn very well. I am dreading having to look for another pair of boots when these wear out.

Roger

[Ent]

Content removed by poster

[norts]

I cant remember what model, a full leather boot. pretty sure they were made in Italy as my walking partner had a pair of Garmonts that were made in New Zealand which surprised me.

Roger

[Ent]

Content removed by poster

[theMISSIONARY]

WOW is all i can say have have the same(more or less) Garmont GTX Flash boots they did wear out in the same way.......But it was four years and im not a small bloke

I now have the Garmont SYNCRO PLUS GTX and so far they seem to be wearing out fast....mind you its hard surface walking not bush

http://www.garmont.com/eng/outdoor/prod ... &catid=122

[the_camera_poser]

Well that's ok, my wife just bought a pair of Teva dayhiker shoe boots, and the soles came off of them after TWO WEEKS. No joke! She's having bad luck with footwear.

I'm going to keep ordering my boots from the same place in the US I've been getting them for years- they maybe be heavy and dumb, but I've never had a blister from them and the soles don't fall off.

[flyfisher]

I'm with you on this t-c-p, I hate being ignored when I have a complaint (although I hate having to complain).
About 5 weeks ago my mobile phoneswitched itself off overnight and didn't want to turn on again. I took it in for warranty repair to the retailer on 15july and it went to the repair tech (about 2k's away) on 17july. After waiting 3 weeks I rang and was told that it wasn't back yet, so after another week I went in to see the retailer.A phonecall was made and I was told that parts had come the previous day and I should have it back in a day or three.
Four days later I went to the retailer again and the service lady said ït's here somewhere" and then produced a phone which wasn't mine.When I told her my phone was a N..... not a ZTEshe then found mine and told me the warranty was void due to liquid ingress (so bad luck) .The phone was only 9 weeks old having been a replacement for the first one which was no good from day 1,and was replaced after waiting 2 weeks and then complaining (muchly).So as far as the retailer and the repair company were concerned that was the end of the matter.
So I took the phone and went to the repair shop myself and asked the tech man what was his story.He said Oh liquid ingress , warranty void, end of matter, and showed me pics of inside the phone with corrosion on the circuit boards.
He also told me that he had dispatched the phone back to the retailer the same day. It was nearly 5 weeks later, with no phonecalls from the retailer, till I was able to get it back.
A large whinge to the retailer (and the showing of the ACCC booklet in my pocket) had me a new phone outright for $100 and peace was somewhat restored.
Imagine my surprise when just, for fun,I tried the stuffed phone after I got home and it switched on and went perfectly.(The switch has a rubber cover and is hard to turn on or off)
I think tomorrow I shall front the repair man and ask him ?? (for a job maybe )
It really gets up my nose how these incompetent people can give us the run around, but mention ACCC and it can produce a nice change of attitude.
I realize that this has no relevance to boots but I am on your side in matters like this as items for sale must be fit for purpose an your boots obviously were not.
Be like a dog with a bone and don't let go,but by all means if you get some decent response from your retailer or supplier, that's the best result.
ff

[the_camera_poser]

I agree with you FF, but I also try to avoid getting too agro.

A couple of years ago my beloved spouse had a dig at me for going "soft"- "How could an ex-lawyer who ddi the stuff you did let himself get pushed around..." and so on. I got grumpy and gave back as good as I got (not to her- a work situation), and when I otld her about it, she goes "Gee- you sure were tough...." Some people are never happy..... LOL

I keep my Ugly American hidden, but just under the sruface, for when I need it LOL

[AJN214]

Can i buy these in the u.k.....


--------------------------------------
http://(link deleted by admin - looks too much like advertising in a post which is against the site rules)